Ordered the 63-inch when the room needs the 71? While your order is still on the packing bench in Hyderabad, cancelling is free and takes one email. This page sets out the window, how the money comes back, and the point at which it becomes a return instead.

Summary

  • Cancel free before dispatch — any time inside our 1–3 business days packing window.
  • No fees of any kind — we charge no cancellation fee, no processing fee, no restocking fee and no admin penalty.
  • Money back in 5 to 7 business days to the original UPI account, in line with Reserve Bank of India guidance for online refunds.
  • Email only, so both of us keep a written record.

Where the window closes

Orders are picked and packed within 1–3 business days of confirmation. Up until the parcel is handed to Delhivery / XpressBees and a tracking number exists, you can stop it. Once that tracking number is generated the box has left Hyderabad and the Refund & Returns Policy takes over instead.

Cancelling

Send one email to [email protected] with the subject line Order Cancellation followed by your order number, from the same address you used at checkout — that is how we confirm the request is really yours. We reply within one working day during Monday and Wednesday to Sunday, 9:00 AM – 9:00 PM IST. Tuesday, 9:00 AM – 9:30 PM IST.

Cancellations are not taken by phone, WhatsApp or social media, because those channels give us no way to verify who is asking.

Dropping one item

Tell us which items to drop and we re-pack the rest. Where a flat ₹199 delivery fee was charged it is refunded in proportion with whatever we remove; if removing an item takes the remaining order below the ₹4,999 free-shipping line, we absorb the difference rather than billing you again.

Editing the order

Wrong address, or a different size? Write in inside the same 1–3 business days window with the subject line Order Modification and your order number. Address changes depend on the new PIN code being serviceable; quantity or item changes mean a price adjustment we always confirm by email before acting on it.

Where the money goes

  • Paid by UPI: the amount returns to the UPI handle or linked bank account you paid from, normally within 5 to 7 business days.
  • Cash on Delivery: nothing was ever charged, so nothing needs refunding.
  • Delivery fee: where a flat ₹199 charge applied, it is refunded together with the order.

Timelines are measured from our approval, not from your bank statement; banks can add a day at their end.

Cancellations from our side

Sometimes the cancellation comes from us — stock runs short, a price was displayed in error, a payment cannot be verified, a delivery PIN code sits outside our courier network, or the address is outside India, since we ship within India only. In every case you get an email explaining why and a full refund of anything paid, within 5 to 7 business days.

Already shipped

You still have two options. Refuse the parcel at the door and the courier brings it back to us for a refund under the Refund & Returns Policy; or accept it and open a return within 7 days of delivery with the goods unused and the packaging intact. Approved refunds are then processed within 12 business days.

Escalation

If you are unhappy with how a cancellation was handled, write again marking it for the Grievance Officer. We acknowledge escalations within 24 hours and resolve them within 30 days, as required under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000 (IT Act 2000). This policy is governed by the laws of India, and any dispute is subject to the courts at Hyderabad, Telangana.

Contact

Velvora Archive · 5-5-280, Ek Minar Masjid Rd, opp. blue, Sri Balaji Enclave, Ghosha Mahal, Nampally, Hyderabad, Telangana 500012, India · Monday and Wednesday to Sunday, 9:00 AM – 9:00 PM IST. Tuesday, 9:00 AM – 9:30 PM IST.